Lucia is a pragmatic, results-oriented, client-centric change leader who has the unique ability to make the invisible, visible by applying practical measurement to human activity in an innovative, meaningful and actionable way. This has resulted in both transforming how individuals align their attitude and capability with respect to the customer from the inside-out as well as how clients engage with the business from the outside in. Since retiring, she has dabbled in teaching cooking classes, and has discovered Energy Medicine and its accompanying bevy of remarkable women.